Privacy Policy

Personal data processed by us

Global Flower Service B.V. takes your privacy seriously. We process personal data relating to you because you have used our website and/or services and because you have personally provided us with this information. We make every effort to ensure the proper and careful processing of the personal data that you've provided us with. This Privacy Statement provides a clear overview of which personal data is processed by us and how we treat this personal data. It also explains the purpose of such processing as clearly as possible. Global Flower Service B.V. is considered a Controller within the context of the General Data Protection Regulation.

An overview of the personal data processed by us

Relating to you as a website visitor:

  • First name and surname
  • Phone number
  • Mobile number
  • Email address
  • Address
  • Other personal data provided actively by you during instances of contact
  • Information about your activities on our website
  • Internet browser and information on the type of device

Special and/or sensitive personal data processed by us

Our website and/or service does not intend to collect data on website visitors younger than 16, except when express permission was obtained from the parents or guardian. Global Flower Service B.V. cannot check whether a visitor is over the age of 16, and, therefore, recommends that parents be actively involved in their child's online activities. Only then can we, together, prevent the collection of personal data relating to minors without parental consent.

Please contact us if you feel that we have done something wrong.
Please contact us at if you feel that we have collected personal information relating to a minor without parental consent. We will delete this information immediately.

Why and how long we need the personal data for

Global Flower Service B.V. processes your personal data for the following purposes:

  • To email you when necessary in order to provide the service;
  • To send you information, if required, based on the contact form;
  • To give you the opportunity to become a customer of Global Flower Service B.V.;
  • To analyse your behaviour on the website so we can improve our website and tailor it to your preferences.

How long we retain personal data for
Global Flower Service B.V. will not keep your personal data for longer than is necessary to accomplish the purposes for which the data was collected. For information on the retention periods in your specific case, please contact us via:

Sharing with others

Global Flower Service B.V. will not sell your personal information to third parties and will only provide this personal information when required for proper execution of the agreement with you or when required by law. We conclude a Data Processing Agreement (DPA) with the companies that process your personal data on our behalf, to ensure that your data is treated with the same level of protection and confidentiality. Global Flower Service B.V. is still considered the Controller.

Identifying and analysing website visits

Global Flower Service B.V. uses various types of cookies to identify and analyse website visits, as explained in more detail in our Cookie Policy.

Inspecting, adjusting or deleting information

You have the right to inspect your personal information and to ask us to correct and/or delete it. Please send your request to if you have questions concerning Global Flower Service B.V.'s processing of personal data. Global Flower Service B.V. wants to make sure that you were indeed the one who submitted the request to inspect. Therefore, we kindly request that you include a copy of your identity document when you ask us to inspect, correct and/or delete personal data. To protect your privacy, Global Flower Service B.V. asks you to black out your ID photo, the MRZ (machine readable zone, the bar with numbers at the bottom of the ID/passport), your passport/ID number and your citizen service number (BSN) on the copy that you send to us. Global Flower Service B.V. will respond to your request as soon as possible, but will, in any event, respond within four weeks.

Securing communication by way of SSL encryption

Global Flower Service B.V. uses safe encryption technologies to protect you as a visitor to our website. SSL (Secure Socket Layer) encrypts your personal details (renders these details invisible to third parties) when used on our site. In other words, you can rest assured that your personal data can only be viewed by you and by our server.

How can you tell if the connection is secure?
We use SSL encryption on all parts of our site where your data is used, like when the contact form is filled out. You can easily check and recognise this. When you are in a zone on our site where the data is encrypted, you will see the padlock symbol at the bottom right or top left of your browser. In addition, the URL will change from http:// to https:// which also tells you that the page is secure.

Security and version

We are very serious about this
Global Flower Service B.V. is very serious about the protection of your personal data and, therefore, takes appropriate measures to combat misuse, loss, unauthorised access, accidental disclosure and unauthorised changes. Please contact us immediately at if you feel that your data is not properly secured or if you suspect misuse.

The current version is 1.0, last updated 25/04/18.

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